Member Service Representative

Kaizen Lab Inc.; Cadillac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401K

Disability Insurance

Life Insurance

Job summary

Forest Area Federal Credit Union in Michigan seeks a dedicated teller to assist members with cash transactions and basic financial services. You will balance cash drawers daily and maintain accurate records in line with policy.

We value friendly, confidential member service and reliable attendance. Benefits include health/dental insurance, a 401K plan, and disability/life coverage. Professional appearance and punctuality are expected as part of our team-focused culture.

Qualifications

• Cash handling experience is preferred.
• Strong customer service skills.
• Attention to detail and accuracy in transactions.

Responsibilities

• Perform transactional duties to serve members with accuracy.
• Balance cash drawer daily and post transactions.
• Maintain accurate transactional records per policies.
• Provide friendly, confidential service to members and colleagues.
• Maintain professional appearance and attendance.

Skills

Cash handling

Customer service

Attention to detail

Education

High school diploma

Tools

Cash register software

Job description

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents