Community Manager - Supportive Housing

Spokane; Spokane, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Generous PTO including sick leave and

8 paid holidays

5 floating holidays

403(b) retirement plan

PSLF-eligible employer

Professional development

Job summary

Volunteers of America Eastern Washington & Northern Idaho seeks a Community Manager to oversee operations at supportive housing properties in Spokane. The role balances property operations, compliance, and resident relations with a collaborative team dedicated to housing stability.

The ideal candidate has housing, property management, leasing, hospitality, or customer service experience and strong communication and organizational skills.

Qualifications

• High School Diploma or GED is required.
• Valid driver’s license is required.
• Ability to pass required background checks.
• Must be at least 21 years of age.
• Experience in property management, housing, leasing, customer service, or related field.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of supportive housing communities.
• Coordinate leasing activities, move-ins, move-outs, and applicant screening.
• Maintain compliance with affordable housing regulations and program requirements.
• Complete resident certifications, documentation, and file management.
• Conduct inspections and coordinate maintenance with property staff.
• Collect rent and maintain financial/operational records.
• Address resident concerns and resolve lease-related issues professionally.
• Partner with supportive services staff to promote tenancy and housing stability.
• Ensure properties are safe, clean, welcoming, and well-maintained.

Skills

Property management experience

Strong communication

Organization

Problem-solving

Customer service

HUD/LIHTC experience

CA, CPM, or similar certification

Education

High School Diploma or GED

Job description

Description

Help Create Stable Housing and Stronger Communities

Volunteers of America Eastern Washington & Northern Idaho is seeking a Community Manager to oversee daily operations at supportive housing properties in Spokane. This is an opportunity for an experienced professional in housing, property management, leasing, hospitality, or customer service who wants to make a meaningful difference in the lives of individuals and families working toward housing stability. In this role, you'll balance property operations, compliance, and resident relations while working alongside a supportive team dedicated to helping residents succeed. If you're organized, solution-oriented, and able to build positive relationships while maintaining professional boundaries, we'd love to hear from you.

What You'll Do

• Manage the day-to-day operations of supportive housing communities
• Coordinate leasing activities, move-ins, move-outs, and applicant screening
• Maintain compliance with affordable housing regulations and program requirements
• Complete resident certifications, documentation, and file management
• Conduct inspections and coordinate maintenance needs with property staff
• Collect rent and maintain accurate financial and operational records
• Address resident concerns and resolve lease-related issues professionally
• Partner with supportive services staff to promote successful tenancy and housing stability
• Help ensure properties remain safe, clean, welcoming, and well-maintained

Requirements

What You'll Bring To be successful in this role, you'll have:

• High School Diploma or GED
• Valid driver's license
• Ability to maintain required auto insurance
• Ability to pass required background checks
• Must be at least 21 years of age
• Experience in property management, housing, leasing, customer service, or a related field
• Strong communication, organization, and problem-solving skills

It's a bonus if you have:

• HUD and/or LIHTC experience
• CAM, CPM, or similar certification
• Experience in supportive housing, behavioral health, or human services

Who Thrives Here

At VOA, we believe great Community Managers balance accountability with compassion. The people who thrive in this role are relationship-builders, problem-solvers, and team players who are committed to creating safe, stable housing communities while supporting residents with dignity and respect.

Compensation & Benefits

• $25.00 per hour
• 100% employer-paid medical, dental, and vision insurance (approx. $12,000-$15,000 annual value)
• Employer-paid life insurance and long-term disability (approx. $1,500-$2,500 annual value)
• Generous PTO, including sick leave and vacation
• 8 paid holidays plus up to 5 floating holidays
• 403(b) retirement plan
• PSLF-eligible employer
• Ongoing training and professional development