Community Manager — Resident Experience & Growth Lead

Avanath-Capital,-LLC; Bellevue (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Avanath is seeking a seasoned Community/Property Manager to oversee a residential community in a profitable and satisfying manner, aligning with company goals and owners’ objectives.

You will lead resident relations, supervise staff, manage budgets, and ensure timely reporting while maintaining a secure, welcoming environment for residents and staff alike. Experience with LIHTC is a plus and strong communication is essential.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Experience with lease-up properties is strongly preferred.
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community‑living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• At all times, must understand the current financial health of the assigned community by regularly reviewing thecommunity budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on‑site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

Skills

Community building

Leadership experience

Resident relations

Communication skills

Time management

Tools

Microsoft Office

Email

Internet

Job description

Avanath is seeking a seasoned Community/Property Manager to oversee a residential community in a profitable and satisfying manner, aligning with company goals and owners’ objectives.

You will lead resident relations, supervise staff, manage budgets, and ensure timely reporting while maintaining a secure, welcoming environment for residents and staff alike. Experience with LIHTC is a plus and strong communication is essential.