Community Manager - Pensacola, FL

Madison Communities; Pine Forest (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with company match

80% company paid medical benefits

HSA & FSA

Short/Long Term Disability

Company paid basic life insurance

Paid parental leave

Generous paid time off

Employee discounts & referral programs

EAP

Job summary

Madison Communities is seeking a dynamic Community Manager to lead an on-site team and oversee all apartment community operations. You will drive resident satisfaction, leasing activity, and performance against occupancy and budget goals.

The role requires 3+ years in property management leadership, marketing and financial acumen, and experience with Yardi, Rent Café, and CRM tools. Strong communication and organizational skills are essential.

Qualifications

• Minimum 3+ years in property management leadership.
• Strong marketing and leasing strategy experience.
• Ability to analyze financials and drive occupancy.
• Proficiency with Yardi, Rent Café and CRM tools; Excel skills required.

Responsibilities

• Lead and inspire on-site team to deliver exceptional service.
• Oversee operations to meet financial and occupancy goals within budget.
• Recruit, train, and coach staff; provide performance feedback.
• Deliver five-star resident experiences through proactive communication.
• Drive leasing activity and optimize pricing strategies.
• Manage budgets, contracts and capital projects; ensure smooth operations.

Skills

Leadership

Marketing & Sales

Financial analysis

Tech-savvy

Customer service

Organization

Tools

Yardi

Rent Café

CRM software

Excel

Job description

Location: - On-site | Schedule: Full-Time, 40 Hours/Week

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property. If you have a passion for leadership, customer service, and property management, we’d love to hear from you!

What You’ll Do:

• Lead & Inspire: Manage and motivate your team to deliver exceptional service and create a thriving, engaged community.
• Drive Performance: Oversee all community operations, ensuring the property meets and exceeds financial and occupancy goals while adhering to budgetary guidelines.
• Build a Winning Team: Recruit, hire, train, and coach staff, fostering a culture of excellence through performance feedback, recognition, and professional development.
• Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
• Optimize Property Success: Conduct property walk-throughs, ensure apartment homes are show-ready, and drive leasing activities (35% of the role).
• Maximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals.
• Operational Excellence: Manage budgets, oversee contracts and capital projects, and ensure seamless day-to-day property operations.

What You Bring:

• Proven Leadership: 3+ years of experience in property management with successful supervisory experience.
• Marketing & Sales Expertise: Strong ability to promote the community, drive leasing activity, and build strong resident relationships.
• Financial Acumen: Ability to analyze financial reports and make data-driven decisions.
• Tech-Savvy: Experience with Yardi, Rent Café, and CRM software is a plus! Proficiency in Microsoft Office Suite, including Excel, is required.
• Customer-Centric Mindset: Exceptional interpersonal skills with the ability to interact with diverse personalities and provide outstanding service.
• Organized & Resourceful: Strong multitasking skills with the ability to prioritize and execute tasks efficiently.

What We Offer:

Competitive Compensation & Benefits Package:

• 401(k) with company match
• 80% company paid medical benefits
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Short/Long Term Disability
• Company paid basic life insurance
• Paid parental leave
• Generous paid time off
• Employee discounts & referral programs
• Mental Health Support – Employee Assistance Program (EAP)

Schedule:

• Full-time | 8-hour shifts
• Monday–Friday with weekends as needed

Are you ready to make an impact? Join Madison Communities and be part of a team that values leadership, innovation, and a commitment to excellence.