Community Manager - Indian Land, SC - The Caroline

Madison Communities; Fort Mill (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

80% company paid medical benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Short/Long Term Disability

Company paid life insurance

Paid parental leave

Generous paid time off

Employee discounts

Mental Health Support

Job summary

Madison Communities is seeking a Community Manager in Fort Mill, SC. This role involves overseeing community operations, delivering exceptional customer service, and leading an on-site team. Candidates should have over 3 years of property management experience, preferably with Luxury Class A properties, and possess strong marketing and financial skills. Benefits include 401(k), medical coverage, and generous paid time off. Join us to make an impact in a vibrant community setting.

Qualifications

• 3+ years of property management experience with supervisory roles.
• Preferred experience with Luxury Class A properties.
• Strong marketing and sales skills to drive leasing activity.
• Ability to analyze financial reports for data-driven decisions.
• Exceptional interpersonal skills and customer-centric approach.
• Strong organizational skills and ability to prioritize tasks.

Responsibilities

• Lead and inspire the on-site team to deliver exceptional service.
• Oversee community operations and financial goals.
• Recruit, hire, train, and coach staff.
• Ensure customer service and community engagement.
• Conduct property walk-throughs and drive leasing activities.
• Manage budgets and oversee day-to-day operations.

Skills

Leadership

Customer Service

Marketing

Financial Analysis

Multi-tasking

Tools

Yardi

Rent Café

CRM software

Microsoft Office Suite

Job description

Location: Indian Land, SC - On-site | Schedule: Full-Time, 40 Hours/Week

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property. If you have a passion for leadership, customer service, and property management, we’d love to hear from you!

What You’ll Do:

• Lead & Inspire: Manage and motivate your team to deliver exceptional service and create a thriving, engaged community.
• Drive Performance: Oversee all community operations, ensuring the property meets and exceeds financial and occupancy goals while adhering to budgetary guidelines.
• Build a Winning Team: Recruit, hire, train, and coach staff, fostering a culture of excellence through performance feedback, recognition, and professional development.
• Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
• Optimize Property Success: Conduct property walk-throughs, ensure apartment homes are show‑ready, and drive leasing activities (35% of the role).
• Maximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals.
• Operational Excellence: Manage budgets, oversee contracts and capital projects, and ensure seamless day‑to‑day property operations.

What You Bring:

• Proven Leadership: 3+ years of experience in property management with successful supervisory experience.
• Luxury Lease-Up Experience: Preferred background in managing Luxury Class A properties and new lease‑ups.
• Marketing & Sales Expertise: Strong ability to promote the community, drive leasing activity, and build strong resident relationships.
• Financial Acumen: Ability to analyze financial reports and make data‑driven decisions.
• Tech‑Savvy: Experience with Yardi, Rent Café, and CRM software is a plus! Proficiency in Microsoft Office Suite, including Excel, is required.
• Customer‑Centric Mindset: Exceptional interpersonal skills with the ability to interact with diverse personalities and provide outstanding service.
• Organized & Resourceful: Strong multitasking skills with the ability to prioritize and execute tasks efficiently.

What We Offer:

Competitive Compensation & Benefits Package:

• 401(k) with company match
• 80% company paid medical benefits
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Short/Long Term Disability
• Company paid basic life insurance
• Paid parental leave
• Generous paid time off
• Employee discounts & referral programs
• Mental Health Support – Employee Assistance Program (EAP)

Schedule:

• Full-time | 8-hour shifts
• Monday–Friday with weekends as needed

Are you ready to make an impact? Join Madison Communities and be part of a team that values leadership, innovation, and a commitment to excellence.