Community Manager: Lead a Thriving Multifamily Community

Hawthorne Residential Partners; Winston-Salem (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly leasing & renewal commissions

Quarterly performance bonuses

Free dental insurance

401k retirement match

Paid time off including birthday

Paid sick time off

Pet Insurance Plans

Parental leave options

Telehealth services

Company paid life insurance

Career growth through Learning and Dev

Job summary

Hawthorne Residential Partners in Winston-Salem, NC seeks a Community Manager to lead day-to-day operations of a multifamily community, drive occupancy, manage budgets, leasing, and vendor relationships while delivering outstanding resident service. You'll coach a team, ensure financial performance, and uphold company standards and compliance, with a focus on community quality and resident satisfaction.

This role requires hands-on leadership, strong communication, and a commitment to the Live It

Qualifications

• Two years of property management experience, including Leasing Consultant and Assistant Community Manager roles.
• Six months of community manager experience in multifamily properties.
• Experience with Yardi, Knock, and Microsoft Office.
• Valid driver’s license and real estate/property management license preferred.

Responsibilities

• Manage budgets, rent collection, and community financial reporting
• Oversee move-outs, deposit accounting, and delinquency tracking
• Maintain accurate records using platforms like Yardi and Knock
• Ensure compliance with company policies and legal standards
• Drive leasing, renewals, and pricing strategies to meet occupancy goals
• Partner with maintenance on work orders and preventative care
• Oversee vendor services and ensure quality, safety, and timeliness
• Build a strong, positive team culture across office and maintenance
• Hire, train, and coach team members to meet performance goals
• Host weekly team meetings to align on goals and celebrate wins
• Lead with empathy while upholding accountability and standards
• Address escalated resident concerns with professionalism and care
• Plan and lead engaging resident events to boost satisfaction
• Monitor and respond to online reviews to manage reputation
• Maintain communication with leadership and ownership groups
• Identify prospect needs, showcase available homes, and invite them to join the community
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Skills

Property management

Leasing

Budgeting

Team leadership

Communication

Education

High School or GED

CAM/ CAPS or Real Estate license preferred

Tools

YARDI

Knock

Microsoft Office

Job description

Hawthorne Residential Partners in Winston-Salem, NC seeks a Community Manager to lead day-to-day operations of a multifamily community, drive occupancy, manage budgets, leasing, and vendor relationships while delivering outstanding resident service. You'll coach a team, ensure financial performance, and uphold company standards and compliance, with a focus on community quality and resident satisfaction.

This role requires hands-on leadership, strong communication, and a commitment to the Live It