Community Manager

Basilio Inc; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. This remote-first role sits in the Social & The Swarm team, focused on owning results and driving engagement for scalable brands.

You’ll manage comments, DMs, and community interactions, convert engagement into relationships, and surface insights to inform content and product decisions. This is a data-driven, AI-enhanced role in a fast-moving, remote team.

Qualifications

• 2–4 years in community or social management.
• Bachelor's degree in Communications, Marketing, or related field, or equivalent experience.
• Fluent English, written and spoken.

Responsibilities

• Manage comments, DMs, and community across a brand's channels.
• Turn engagement into relationships and repeat buyers.
• Surface community insight back to content and product.
• Protect brand voice and handle issues in public.
• Keep a content pipeline full so channels never go dark.
• Report reach, engagement, and conversion and adjust the plan to the data.

Skills

Fluent English

Strong organization

Self-starter

Remote setup

Education

Bachelor's degree in Communications, Marketing, or related field

Tools

Meta Business Suite

Notion

Analytics tools

ChatGPT

Claude

OpenRouter

Qwen

Job description

Job Summary

Basilio operates a creator and UGC network that turns real people into a always-on content engine for client brands.

As a Community Manager at Basilio Inc, you build and keep the community around a brand engaged. You sit inside the Social & The Swarm team, own your results, and are measured on what you move, not hours logged.

Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.

What You Will Own

• Manage comments, DMs, and community across a brand's channels
• Turn engagement into relationships and repeat buyers
• Surface community insight back to content and product
• Protect brand voice and handle issues in public
• Keep a content pipeline full so channels never go dark
• Watch trends and jump on the ones that fit the brand
• Report reach, engagement, and conversion and adjust the plan to the data

A Typical Week

• Move your core metrics: response time and rate and engagement and sentiment
• Hands-on execution in Meta Business Suite, community and DM tools, Notion
• Sync with the creator network, content, paid media, and brand teams and report progress

What Success Looks Like

• First 30 to 60 days: you are fully ramped on your accounts and tools and already moving response time and rate
• Ongoing: you consistently hit target on response time and rate and engagement and sentiment
• You leave every account, campaign, or project measurably better than you found it

Competencies

• Warm, on-brand voice
• Judgment in public conversation
• AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
• Ownership: you run your lane end to end and are measured on the outcome
• Clear, direct written and verbal communication
• Comfort working in a fast, data-driven, remote-first team
• Discipline with process, deadlines, and documentation
• Coachability: you take feedback and turn it into better work fast

Education

Bachelor's degree in Communications, Marketing, or a related field, or equivalent experience.

Work Experience

2 to 4 years in community or social management.

Tools You Will Use

• Meta Business Suite
• community and DM tools
• Notion
• analytics tools
• ChatGPT (OpenAI)
• Claude (Anthropic)
• OpenRouter
• Qwen

What You Bring

• Fluent English, written and spoken
• Strong organization and the ability to juggle multiple priorities
• A self-starter who does not need to be chased
• Reliable high-speed internet and a professional remote setup

Key Performance Indicators

• Response time and rate
• Engagement and sentiment
• Community growth and retention
• Issues resolved cleanly
• Quality and consistency of your work as reviewed by your lead
• Reliability: you hit deadlines and communicate early when something is at risk

Who You Will Work With

You work alongside the creator network, content, paid media, and brand teams. You report to your department lead and partner directly with account teams and, where the role calls for it, clients.

Working With AI (Required)

AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.

Use AI to speed ideation, scripting, editing, and community support. You keep content native and human and own the brand voice; AI assists the volume, it does not replace judgment.

Growth Path

Clear path from Specialist to Senior Specialist to Manager and Lead as you show consistent results, with training through the Basilio Academy along the way.

Job Specifications

• Department: Social & The Swarm
• Employment Type: Full-time
• Work Setup: Remote
• Level: Specialist
• Experience: 2-4 years
• Compensation: base plus performance-based commission and bonuses tied to the results you drive