Community Leasing & Resident Experience Specialist

Avanath-Capital,-LLC; San Francisco (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Avanath is seeking a Leasing Specialist in San Francisco to drive leasing, marketing, and resident relations across our communities. You will greet prospects, qualify leads, process applications, and coordinate move-ins while upholding Fair Housing and company policies.

The role requires professionalism, strong customer service, and ability to thrive in a fast-paced team environment. Experience in sales or customer relations is essential; bilingual English/Spanish and Yardi Voyager knowledge are

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge: Windows, Word, Excel, internet, e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and communicate related service needs to Community Manager.
• Demonstrate community and apartment/model knowledge to close the sale.
• Have the prospect complete the application and secure a deposit per company procedures.
• Update availability report and process applications for approvals.
• Ensure the apartment is ready for move-in on the agreed date.
• Follow up on prospects that did not close and refer to sister communities if needed.
• Secure new resident sign-offs and orient new residents to the community.
• Assist in monitoring renewals and distribute renewal notices.
• Type lease agreements and input information into the Yardi system.
• Maintain resident files and distribute notices.
• Maintain monthly commission records for bonuses.
• Support the management team with other tasks and enforce community policies.
• Respond to resident requests and coordinate maintenance as needed.

Skills

Sales experience

Customer relations

Bilingual (English/Spanish)

Yardi Voyager

Tools

Yardi Voyager

Job description

Avanath is seeking a Leasing Specialist in San Francisco to drive leasing, marketing, and resident relations across our communities. You will greet prospects, qualify leads, process applications, and coordinate move-ins while upholding Fair Housing and company policies.

The role requires professionalism, strong customer service, and ability to thrive in a fast-paced team environment. Experience in sales or customer relations is essential; bilingual English/Spanish and Yardi Voyager knowledge are