Community Leasing & Resident Experience Specialist

Brighthaven; Spring Valley (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision

401(k)

Paid holidays & time off

Growth opportunities

Job summary

Avanath is seeking a Leasing Specialist to drive leasing, marketing, and positive resident relations within the community. The role requires a professional, engaging approach with residents and staff, and a flexible schedule to accommodate evenings or weekends.

The ideal candidate has 2+ years in sales or customer relations, experience with low-income housing/tax credits is desirable, and proficiency with Windows and Yardi Voyager.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and communicate service needs to Community Manager.
• Demonstrate community and apartment/model features and close the sale.
• Have the prospect complete the application and collect a deposit as per procedures.
• Update availability report and process applications for approvals.
• Ensure apartment is ready for move-in on the agreed date.
• Follow up on open prospects and refer to sister communities if needed.
• Secure resident signatures on paperwork and orient new residents.
• Assist in monitoring renewals and distribute renewal notices.
• Type lease paperwork and input data into Yardi accurately.
• Maintain current resident files and distribute notices.
• Maintain monthly commission records for leases and renewals.

Skills

Sales experience

Customer relations

Bilingual (English & Spanish)

Windows proficiency

Flexible schedule

Tools

Yardi Voyager

Job description

Avanath is seeking a Leasing Specialist to drive leasing, marketing, and positive resident relations within the community. The role requires a professional, engaging approach with residents and staff, and a flexible schedule to accommodate evenings or weekends.

The ideal candidate has 2+ years in sales or customer relations, experience with low-income housing/tax credits is desirable, and proficiency with Windows and Yardi Voyager.