Community Leasing & Compliance Assistant

The Donaldson Group; Silver Spring (MD); On-site; USD 62,000 - 65,000; Full time

Job summary

Donaldson in Silver Spring, MD is seeking a Property Management Coordinator to support day-to-day operations of a residential community, assist the Community Manager, and help with leasing, compliance, and financial tasks.

This role requires experience in multifamily property management, HUD/affordable housing, and strong communication, organization, and attention to detail. Proficiency with Yardi is preferred, and weekend work may be required.

Qualifications

• Previous experience in multifamily property management, apartment leasing, or residential property management.
• HUD, affordable housing, and resident recertification experience strongly preferred.
• Experience completing or assisting with annual and interim recertifications.
• Working knowledge of affordable housing eligibility documentation and compliance procedures.
• Yardi property management software experience preferred.
• Previous leasing, sales, or customer service experience.
• Knowledge of Fair Housing regulations and property management best practices.
• Excellent communication and resident-service skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy, particularly when handling compliance documentation.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and follow-up skills.
• Ability to work independently while contributing effectively as part of a team.
• Professional demeanor and appearance.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional customer service to residents, prospects, vendors, and community partners
• Assist the Community Manager with day-to-day operations of the apartment community
• Support leasing activities, including prospect follow-up, applications, move-ins, renewals, and move-outs
• Assist with HUD and affordable housing compliance requirements
• Process and maintain accurate annual and interim resident recertifications
• Obtain, review, and verify required income, asset, household, and eligibility documentation
• Monitor recertification deadlines and follow up with residents to ensure timely completion
• Maintain accurate resident files and documentation in accordance with HUD guidelines, company policies, and applicable affordable housing regulations
• Collect and post rent payments
• Assist with delinquency management and collection of past-due rent
• Prepare suit lists and other delinquency-related documentation
• Respond to resident inquiries, concerns, and complaints promptly and professionally
• Coordinate maintenance requests, repairs, vendors, and contractors as needed
• Assist with monthly closeout procedures and financial reporting
• Maintain accurate property, resident, leasing, and compliance records
• Assist with community marketing, resident retention, and local outreach efforts
• Support budget tracking and other property financial responsibilities
• Assist with maintaining occupancy and meeting leasing and property performance goals
• Ensure adherence to Fair Housing requirements and company policies

Skills

Customer service

Leasing

HUD compliance

Yardi

Fair Housing

Communication

Organizational skills

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Yardi

Job description

Donaldson in Silver Spring, MD is seeking a Property Management Coordinator to support day-to-day operations of a residential community, assist the Community Manager, and help with leasing, compliance, and financial tasks.

This role requires experience in multifamily property management, HUD/affordable housing, and strong communication, organization, and attention to detail. Proficiency with Yardi is preferred, and weekend work may be required.