Resident Relations

The Donaldson Group; Glen Burnie (MD); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability

Life and supplemental insurance

401(k) retirement plan

Paid time off

Access Perks membership

Opportunities to serve the community

Job summary

Donaldson is seeking a Resident Relations Coordinator for a 316-unit community in Glen Burnie, MD. The role focuses on creating a welcoming atmosphere, hosting social events, and building strong resident networks.

The ideal candidate has strong customer service skills, excellent communication, and may have leasing or property management experience. Yardi experience is a plus, with availability for evenings and weekends.

Qualifications

• Strong customer service skills and a genuine desire to help people.
• Excellent verbal and written communication abilities.
• Prior leasing or property management experience preferred.
• Yardi experience a plus.

Responsibilities

• Foster a warm, welcoming community atmosphere
• Plan and host creative social events and activities
• Build strong resident and corporate referral networks
• Share local area knowledge with newcomers
• Address resident needs quickly and personally
• Manage service requests and coordinate with maintenance teams
• Promote the property positively to residents and the surrounding community
• Support the Property Manager in addressing resident concerns

Skills

Customer service

Communication

Evenings/weekends availability

Tools

Yardi

Job description

Job Details: Job Location: Glen Burnie, MD 21061, Position Type: Full Time, Salary Range: $21.00 - $22.00 Hourly, Job Category: Customer Service,

Do you have a knack for building connections, creating memorable experiences, and making people feel at home? Donaldson, a leader in the multifamily property management industry, is seeking an energetic, customer-focused Resident Relations Coordinator for our 316-unit community in Glenburnie, Maryland Regency Club Townhome and Apartments. As the heart of our community, you'll bring residents together, keep communication flowing, and ensure every interaction reflects our commitment to exceptional service.

Responsibilities

• Foster a warm, welcoming community atmosphere
• Plan and host creative social events and activities
• Build strong resident and corporate referral networks
• Share local area knowledge with newcomers
• Address resident needs quickly and personally
• Manage service requests and coordinate with maintenance teams
• Promote the property positively to residents and the surrounding community
• Support the Property Manager in addressing resident concerns

Requirements

• Strong customer service skills and a genuine desire to help people
• Excellent verbal and written communication abilities
• Prior leasing or property management experience preferred
• Yardi experience a plus
• Availability for evenings and weekends

Why Donaldson?

At Donaldson, our people are our greatest asset. Our mission is to provide Peace of Mind in every interaction, guided by our values:

• Integrity
• Excellence
• Commitment
• Adaptability
• Innovation
• Ownership
• Compassion
• Unity

We offer:

• Competitive pay
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life and supplemental insurance
• Pet discount plans
• 401(k) retirement plan
• Paid time off
• Access Perks membership
• Opportunities to serve the community

Recognized by GoodSeeker as a Top 20 Values-Driven Employer in the Greater Washington Region, we're committed to creating communities residents are proud to call home - and where you'll be proud to work.

Donaldson is an Equal Opportunity Employer.