Community Lead — Pilates Studio & Client Experience

JETSET Pilates VERTEX; Ashburn (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

JETSET Pilates in Ashburn, VA is seeking a Community Lead to foster a vibrant studio culture, enhance client experience, and ensure consistent service delivery. Reporting to the General Manager, you will oversee Studio Leads and be hands-on in front-of-house operations.

You will train and guide Studio Leads, manage Mindbody and AXLE, handle inquiries, drive new client onboarding, and support local marketing and community events.

Responsibilities

• Train and guide Studio Leads, onboard new staff, and conduct training sessions with the GM when necessary.
• Manage front-of-house duties: Mindbody and AXLE, answering phones, responding to emails, processing sales, and assisting with opening/closing duties.
• Address client questions, concerns, and feedback promptly and professionally to ensure a high level of service.
• Collaborate with General Manager to implement strategies for increasing brand awareness; support local marketing initiatives and monthly community events.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Job description

JETSET Pilates in Ashburn, VA is seeking a Community Lead to foster a vibrant studio culture, enhance client experience, and ensure consistent service delivery. Reporting to the General Manager, you will oversee Studio Leads and be hands-on in front-of-house operations.

You will train and guide Studio Leads, manage Mindbody and AXLE, handle inquiries, drive new client onboarding, and support local marketing and community events.