Community Lead- Flower Mound

Jetsetpilates; Flower Mound (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JETSET Pilates is seeking a Community Lead to foster a strong studio community and elevate the client experience. Reporting to the GM, you will oversee Studio Leads and participate in day-to-day operations, combining leadership with hands-on client care and sales in a front-of-house role.

You will drive client retention, enhance new client experiences, and lead local marketing initiatives to promote JETSET Pilates within the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Perform studio lead duties, including managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Job description

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands‑on engagement in front‑of‑the‑house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.