Community Experience Lead — Pilates Studio

Jetsetpilates; Flower Mound (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JETSET Pilates is seeking a Community Lead to foster a strong studio community and elevate the client experience. Reporting to the GM, you will oversee Studio Leads and participate in day-to-day operations, combining leadership with hands-on client care and sales in a front-of-house role.

You will drive client retention, enhance new client experiences, and lead local marketing initiatives to promote JETSET Pilates within the community.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Perform studio lead duties, including managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Job description

JETSET Pilates is seeking a Community Lead to foster a strong studio community and elevate the client experience. Reporting to the GM, you will oversee Studio Leads and participate in day-to-day operations, combining leadership with hands-on client care and sales in a front-of-house role.

You will drive client retention, enhance new client experiences, and lead local marketing initiatives to promote JETSET Pilates within the community.