Community Experience & Studio Lead

JETSET Pilates; Belmont (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

JETSET Pilates is seeking a Community Lead to foster a vibrant community within the studio while enhancing client experience and service delivery. This position entails overseeing Studio Leads, managing daily operations, and implementing marketing strategies. Candidates should possess strong leadership and communication skills, as well as experience in client care and sales. The role requires flexibility for morning, evening, and weekend shifts, ensuring a dynamic engagement with both clients and the community.

Qualifications

• Experience in a leadership role within a client-focused environment.
• Strong communication skills to train and guide team members.
• Ability to implement marketing strategies and engage with the community.

Responsibilities

• Provide training and support to Studio Leads.
• Manage day-to-day operations including sales and customer service.
• Facilitate new client onboarding and community integration.
• Develop local marketing initiatives to elevate brand awareness.
• Review customer feedback and take appropriate actions.

Skills

Leadership

Client care

Sales

Networking

Communication

Tools

Mindbody

AXLE

Job description

JETSET Pilates is seeking a Community Lead to foster a vibrant community within the studio while enhancing client experience and service delivery. This position entails overseeing Studio Leads, managing daily operations, and implementing marketing strategies. Candidates should possess strong leadership and communication skills, as well as experience in client care and sales. The role requires flexibility for morning, evening, and weekend shifts, ensuring a dynamic engagement with both clients and the community.