Community-Impact Customer Care Manager

Zachbay; Redding, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k) matching

Performance bonus

Job summary

Zach Bay - State Farm Agent is hiring a Customer Care Manager to oversee daily service operations in Redding, CA. This full-time role emphasizes clear communication, organized workflows, and reliable customer support.

You'll manage inquiries, coordinate team activities, review policies, and help keep customers informed. Compensation is $20.00–$25.00 per hour, with benefits and opportunities for advancement in a community-focused agency.

Qualifications

• Excellent communication and organizational skills.
• Detail-oriented with multitasking abilities.
• Experience in customer service or office administration.
• Ability to obtain state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication and organizat

Attention to detail

Customer service / office admin exp

State insurance license eligibility

Job description

Zach Bay - State Farm Agent is hiring a Customer Care Manager to oversee daily service operations in Redding, CA. This full-time role emphasizes clear communication, organized workflows, and reliable customer support.

You'll manage inquiries, coordinate team activities, review policies, and help keep customers informed. Compensation is $20.00–$25.00 per hour, with benefits and opportunities for advancement in a community-focused agency.