Customer Care Manager - State Farm Agent Team Member

Zachbay; Redding, Northern (CA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

401(k) matching

Performance bonus

Job summary

Zach Bay - State Farm Agent is hiring a Customer Care Manager to oversee daily service operations in Redding, CA. This full-time role emphasizes clear communication, organized workflows, and reliable customer support.

You'll manage inquiries, coordinate team activities, review policies, and help keep customers informed. Compensation is $20.00–$25.00 per hour, with benefits and opportunities for advancement in a community-focused agency.

Qualifications

• Excellent communication and organizational skills.
• Detail-oriented with multitasking abilities.
• Experience in customer service or office administration.
• Ability to obtain state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication and organizat

Attention to detail

Customer service / office admin exp

State insurance license eligibility

Job description

Customer Care Manager - State Farm Agent Team Member

Full Time in Redding - CA

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Care Manager at Zach Bay - State Farm Agent if

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address Redding, CA 96001

At Zach Bay - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $20.00 - $25.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none