Customer Care Manager - Calm Community Leader

Zach Bay; Redding (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Job summary

Zach Bay - State Farm Agent in Redding, CA is seeking a Customer Care Manager to lead daily service operations, ensure a positive customer experience, and coordinate a responsive team.

You will handle inquiries, guide policy reviews, and support community outreach, with a focus on clear communication and organized workflows. If you value integrity, service, and growth, this full-time role offers advancement opportunities and a community-oriented work environment.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Licensing

Job description

Zach Bay - State Farm Agent in Redding, CA is seeking a Customer Care Manager to lead daily service operations, ensure a positive customer experience, and coordinate a responsive team.

You will handle inquiries, guide policy reviews, and support community outreach, with a focus on clear communication and organized workflows. If you value integrity, service, and growth, this full-time role offers advancement opportunities and a community-oriented work environment.