Customer Care Manager - State Farm Agent Team Member

Zach Bay; Redding (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Job summary

Zach Bay - State Farm Agent in Redding, CA is seeking a Customer Care Manager to lead daily service operations, ensure a positive customer experience, and coordinate a responsive team.

You will handle inquiries, guide policy reviews, and support community outreach, with a focus on clear communication and organized workflows. If you value integrity, service, and growth, this full-time role offers advancement opportunities and a community-oriented work environment.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

Licensing

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as a Customer Care Manager at Zach Bay - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: Redding, CA 96001

At Zach Bay - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.