Community Health Worker/Patient Navigator

Voluntary Protection Programs Participants' Association, Inc.; Worcester (MA); On-site; USD 38,000 - 55,000; Full time

Job summary

Voluntary Protection Programs Participants' Association, Inc. is seeking a Community Health Worker/Patient Navigator to support the Refugee Program Team.

The role focuses on outreach, patient engagement, care coordination, and education to promote quality patient care and better health outcomes within the community. The CHW will identify and recruit patients, assist with care plans, coordinate referrals using Healthify and related tools, and advocate for patients on transportation,

Qualifications

• Two years of relevant work or college-level internship experience.
• Bilingual requirement: English plus another language.
• CHW Core Training within first year of employment.

Responsibilities

• Outreach to identify, recruit, and support patients to engage in care and care management services.
• Provide patient education and advocacy to assist patients with accessing services.
• Document services as required and assist in meeting program requirements.
• Collect and analyze data related to the project with data management staff.
• Facilitate referrals for patients using Healthify, E-referral, Community Help and other tools.
• Advocate for patients regarding transportation, interpretation, and health insurance.
• Maintain strong organizational and communication presence across departments.
• Perform other duties as assigned.

Skills

Bilingual in English and another lang

Organizational skills

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Community Health Worker Core Training

Tools

Healthify

E-referral

Community Help

Job description

This position provides support to the Refugee Program Team assisting with programs, initiatives, and day-to-day operations that promote quality patient care and improve health outcomes across the community.

Position Summary:

The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Program Specific Essential Duties and Responsibilities:

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education

And

Experience

High school diploma or GED required; Bachelor’s degree preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.

Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.

• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.