Community Health Worker/Patient Navigator

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Family Health Center of Worcester, Inc. seeks a Community Health Worker to assist Primary Care Teams by identifying, recruiting, and supporting patients in care and care management services; you will educate and advocate to help patients access services and follow through on referrals as part of the population health team.

You will outreach to patients, document services, and coordinate treatment plans. Strong communication and organizational skills are essential, with CHW Core Training

Qualifications

• Bilingual in English and another language relevant to patient population.
• CHW Core Training within first year of employment.
• Minimum of two years relevant work or internship experience; able to interview patients and coordinate with services.

Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Documents services and assists in meeting program requirements.
• Collects and analyzes data related to the project with data management staff.
• Provides outreach and explains services; coordinates treatment plans for patients.
• Facilitates referrals using Healthify, E-referral, Community Help, and other tools.
• Advocates for patients regarding transportation, insurance, and FHCW services.
• Acts as a hub of information across multiple departments; performs other duties as assigned.

Skills

Bilingual

Communication

Organization

Interpersonal skills

Education

High school diploma or GED

Bachelor’s degree preferred

CHW Core Training

Tools

Healthify

E-referral

Community Help

Job description

This Community Health Worker will provide support to the Primary Care Teams by assisting with programs, initiatives, and day-to-day operations that promote quality patient care and improve health outcomes across the community.

Position Summary

The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Program Specific Essential Duties and Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

Qualifications and Education Requirements

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education

And

Experience

High school diploma or GED required; Bachelor’s degree preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.

Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.

• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.