Community Health Worker/Patient Navigator

Family Health Center; Main South (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Family Health Center is seeking a Community Health Worker/Patient Navigator to support the Refugee Program Team in Worcester, MA. The CHW will outreach, recruit, and assist patients to engage in care and care management services, and provide education and advocacy to access services.

The role involves coordinating referrals, assisting with transportation and insurance issues, and serving as a hub of information across departments.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Bilingual in English and another language appropriate to FHCW patient population.
• Community Health Worker Core Training required within first year of employment.
• Minimum of two years relevant work or college-level internship experience.
• Certificate of completion for Community Health Worker or Medical Interpreter preferred.

Responsibilities

• Outreach, identify, recruit, and support patients to engage in care and care management services.
• Provide patient education and advocacy to access services and follow referrals.
• Assist care team with patient follow-up and reminders.
• Document all services and assist in meeting program requirements.
• Collect and analyze data for the project and collaborate with data management staff.
• Coordinate treatment plans and referrals using Healthify, E-referral, and Community Help.
• Advocate for patients on transportation, insurance, and services across departments.

Skills

Bilingual requirement

Organizational skills

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

CHW Core Training

Health Interpreter certification (optional)

Tools

Healthify

E-referral

Community Help

Job description

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Community Health Worker/Patient Navigator

Medical Administration Regular Full-time Worcester, MA, US

2 days ago Requisition ID: 1837

Salary Range: $20.67 To $26.92 Hourly

This position provides support to the Refugee Program Team assisting with programs, initiatives, and day-to-day operations that promote quality patient care and improve health outcomes across the community.

Position Summary:

The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Program Specific Essential Duties and Responsibilities:

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Document all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education

And

Experience

High school diploma or GED required; Bachelor’s degree preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.

Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.

• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.