Community Health Worker- WHCH

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 23,866 - 33,992; Full time

Job summary

Family Health Center of Worcester, Inc. seeks a Community Health Worker to provide outreach and support services to individuals experiencing homelessness. This role involves building trusting relationships, coordinating healthcare access, and facilitating referrals to community resources. Candidates should have a High School Diploma or GED, relevant experience, and bilingual skills. A valid Massachusetts Driver License is required. The position offers an hourly salary of $21.00.

Qualifications

• High School Diploma or GED required.
• Minimum of two years relevant work or college-level internship experience required.
• Proven ability to perform patient interviews and collaborate with community partners.

Responsibilities

• Conduct proactive outreach activities to identify individuals experiencing homelessness.
• Create and implement care plans based on patient needs.
• Advocate for clients and connect them with community resources.

Skills

Bilingual in English and another language

Organizational skills

Ability to work independently

Patient advocacy

Education

High School Diploma or GED

Bachelor’s degree in a related discipline

Community Health Worker Core Training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Health Worker- WHCH

Regular Full-time Worcester, MA, US

6 days ago Requisition ID: 1775

Salary Range: $21.00 To $21.00 Hourly

Position Summary

The Community Health Worker (CHW)/Patient Navigator plays a key role in delivering outreach, navigation, and support services to patients of Worcester Health Care for the Homeless, which is located at 199 Chandler Street, Worcester. This position focuses on building trusting relationships with individuals experiencing homelessness, connecting them to medical and behavioral health care, and supporting their progress toward stability and improved overall well-being.

Program Specific Essential Duties and Responsibilities

• Conduct proactive outreach activities within the community to identify and engage individuals experiencing homelessness who require health care services.
• Assess patient need, strengths and barriers to care. Create and implement care plan.
• Coordinate and facilitate access to medical and behavioral health services, including scheduling appointments, accompanying clients to healthcare visits, and assisting with medication management.
• Advocate for clients by connecting them with relevant community resources and social services, such as housing assistance, employment opportunities, and substance use disorder treatment.
• Facilitate referral process for patients using Healthify, E‑referral, Community Help, and other tools as applicable.
• Attend outreach clinic sites as needed to support community engagement, provide health education, and connect patients with services as part of the CHW role at WHCH.
• Provide Home/Shelter/Community visit as needed.
• Document demographics, CHW encounters, and related data for each client seen, in accordance with FHCW HIPAA policies and procedures.
• Attend in‑service trainings and meetings related to delivery of patient care.
• Any and all other duties as assigned.

Qualification and Education Requirements

• High School Diploma or GED required.
• Bachelor’s degree in a related discipline preferred.
• Minimum of two years relevant work or college‑level internship experience required.
• Proven ability to perform patient interviews, coordinate and collaborate with internal services and external community partners.
• Must have demonstrated organizational skills and the ability to work independently.
• Bilingual in English and another language appropriate to FHCW patient population required.
• Valid Massachusetts Driver License and access to transportation required.
• Community Health Worker Core Training required within first year of employment.