Community Health Worker

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A community health organization is seeking a Community Health Worker/Patient Navigator in Worcester, MA. The role involves outreach and support for patients in care management, advocating for services like transportation and insurance, and documentation of services provided. The ideal candidate will have a high school diploma or GED, bilingual abilities, and at least two years of relevant experience. This position is crucial for supporting community health services in a diverse environment.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum of two years relevant work experience or college-level internship.
• Community Health Worker Core Training required within first year.

Responsibilities

• Support the care team with patient follow-up and reminders.
• Document services to assist in meeting program requirements.
• Provide outreach and coordinate treatment plans for patients.
• Advocate for patients regarding various services and transportation.
• Facilitate referral process using appropriate tools.

Skills

Bilingual in English and another language

Strong organizational skills

Communication skills

Education

High school diploma or GED

Bachelor's degree

Community Health Worker certificate

Job description

Overview

Position Summary: The Community Health Worker/Patient Navigator (CHW) will work to outreach, identify, recruit, and support patients to engage in care and/or care management services; and will provide Patient education and advocacy to assist patients with accessing services of FHCW and make and follow-up on referrals for external services as part of the population health team.

Responsibilities

• Supports the care team with patient follow-up, reminders, and addresses barriers to care.
• Documents all services as required and will assist in meeting all program requirements.
• Collects and analyzes data related to the project and works with data management staff for data collection.
• Provides outreach and meets with patients to explain services and coordinates the treatment plan.
• Facilitates referral process for patients using Healthify, E-referral, Community Help, and other tools as applicable.
• Advocates for patients regarding transportation, interpretation, health insurance, and FHCW services.
• Strong organizational and communication skills to act as a hub of information across multiple departments.
• Any and all other duties as assigned.

Qualifications and Education Requirements

One of the following combinations of education and employment experience must be met in order to be considered for the position:

• Education and Experience as indicated in the original; High school diploma or GED required; Bachelor’s degree is preferred. Preferred candidate will have Community Health Worker or Medical Interpreter certificate of completion.
• Minimum of two years relevant work or college-level internship experience required. Proven ability required to perform patient interviews, coordinate and collaborate with internal services and external community partners.

• Bilingual in English and another language appropriate to FHCW patient population required.
• Community Health Worker Core Training required within first year of employment.