Community Health Team Lead & CHW Coach

IU Health; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K retirement savings with employer

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

IU Health in Indianapolis seeks a seasoned leader to guide the Community Health Worker team and departmental managers, ensuring day-to-day operations, workflow, and service delivery meet program goals and client needs.

You will foster a positive culture, coach staff, and collaborate with healthcare partners to advance community outreach and outcomes. Strong MS Office and leadership skills are essential.

Qualifications

• High School Diploma/GED required; Associate's Degree preferred.
• 7–10 years of relevant leadership experience.
• Previous leadership experience is preferred.
• Knowledge of applicable products and markets.
• Working proficiency in MS Office (Word, Excel, PowerPoint).
• Familiar with software used to connect with customers and gather information.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the CHW team and departmental managers.
• Oversee daily operations, workflow, and service delivery to meet goals and client needs.
• Foster a positive team culture through leadership, emotional intelligence, empathy, and trust-building.
• Communicate expectations, provide coaching and feedback, and support staff development.
• Train and onboard Community Health Workers with training materials and education opportunities.
• Promote professional development and provide emotional support to team members.
• Serve as liaison between CHWs, clients, healthcare providers, community organizations, and stakeholders.
• Coordinate with healthcare providers and partners to ensure seamless service delivery.
• Facilitate community outreach and strengthen engagement.
• Monitor program outcomes through data collection and reporting.
• Identify opportunities for process improvement and support best practices.
• Demonstrate cultural competence and engage with diverse populations.
• Support departmental and organizational initiatives; perform other duties as assigned.

Skills

Leadership

Communication

Project management

CRM & customer data

MS Office

Education

High School Diploma or GED

Associate's Degree preferred

Tools

MS Office (Word, Excel, PowerPoint)

CRM software

Job description

IU Health in Indianapolis seeks a seasoned leader to guide the Community Health Worker team and departmental managers, ensuring day-to-day operations, workflow, and service delivery meet program goals and client needs.

You will foster a positive culture, coach staff, and collaborate with healthcare partners to advance community outreach and outcomes. Strong MS Office and leadership skills are essential.