Community Health Worker-Team Lead-Clinical

Indiana University Health; Bloomington (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) employer match

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

Indiana University Health seeks a seasoned leader to oversee the Community Health Worker (CHW) program at Gateway Plaza and offsite clinics. You will guide daily operations, set service delivery standards, and drive client outcomes through coaching and collaboration with clinicians and community partners.

This role emphasizes culture competence, staff development, and data-informed improvement, with a Monday–Friday schedule and opportunity to influence health equity across diverse Hoosier

Qualifications

• Requires 7–10 years of relevant experience.
• Associate's Degree is preferred.
• High School Diploma/GED is required.
• Must be familiar with software used to connect with customers and gather information.

Responsibilities

• Provide day-to-day leadership, guidance, and support to CHW team and departmental managers.
• Oversee daily operations, workflow, and service delivery to meet program goals and client needs.
• Foster a positive team culture through leadership, emotional intelligence, and trust-building.
• Communicate expectations, provide coaching and feedback, support staff development.
• Train, mentor, and onboard CHWs, including creating training materials and continuing education opportunities.
• Coordinate with healthcare providers and community partners to ensure seamless service delivery.
• Monitor program outcomes through data collection, analysis, reporting, and performance tracking.

Skills

Leadership

MS Office

Customer data systems

Communication

Education

Associate's Degree preferred

Tools

CRM software

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday – Friday 8am-4:30pm

WORK LOCATION

Gateway Plaza and as well as offsite clinics

KEY RESPONSIBILITIES

• Provide day-to-day leadership, guidance, and support to the Community Health Worker (CHW) team and departmental managers.
• Oversee daily operations, workflow, and service delivery to ensure program goals and client needs are met.
• Foster a positive and supportive team culture through strong leadership, emotional intelligence, empathy, and trust-building.
• Communicate clear expectations, provide ongoing coaching and feedback, and support staff performance and development.
• Train, mentor, and onboard Community Health Workers, including developing training materials and continuing education opportunities.
• Promote ongoing professional development and provide emotional support to team members.
• Serve as a liaison between Community Health Workers, clients, healthcare providers, community organizations, and other stakeholders.
• Coordinate with healthcare providers and community partners to ensure seamless and effective service delivery.
• Facilitate community outreach initiatives and strengthen community engagement efforts.
• Monitor program outcomes through data collection, analysis, reporting, and performance tracking.
• Identify opportunities for process improvement and support implementation of best practices.
• Demonstrate cultural competence and effectively engage with diverse populations and communities.
• Support departmental and organizational initiatives as needed.
• Perform other duties as assigned.

REQUIREMENTS

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 7-10 years of relevant experience.
• Previous leadership experience is preferred.
• Requires knowledge of applicable products and markets.
• Requires working proficiency in MS Office (Word, Excel, PowerPoint).
• Must be familiar with the software used to connect with customers and gather their information.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.