Community Health Worker-Team Lead-Clinical

IU Health; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K retirement savings with employer

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

IU Health in Indianapolis seeks a seasoned leader to guide the Community Health Worker team and departmental managers, ensuring day-to-day operations, workflow, and service delivery meet program goals and client needs.

You will foster a positive culture, coach staff, and collaborate with healthcare partners to advance community outreach and outcomes. Strong MS Office and leadership skills are essential.

Qualifications

• High School Diploma/GED required; Associate's Degree preferred.
• 7–10 years of relevant leadership experience.
• Previous leadership experience is preferred.
• Knowledge of applicable products and markets.
• Working proficiency in MS Office (Word, Excel, PowerPoint).
• Familiar with software used to connect with customers and gather information.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the CHW team and departmental managers.
• Oversee daily operations, workflow, and service delivery to meet goals and client needs.
• Foster a positive team culture through leadership, emotional intelligence, empathy, and trust-building.
• Communicate expectations, provide coaching and feedback, and support staff development.
• Train and onboard Community Health Workers with training materials and education opportunities.
• Promote professional development and provide emotional support to team members.
• Serve as liaison between CHWs, clients, healthcare providers, community organizations, and stakeholders.
• Coordinate with healthcare providers and partners to ensure seamless service delivery.
• Facilitate community outreach and strengthen engagement.
• Monitor program outcomes through data collection and reporting.
• Identify opportunities for process improvement and support best practices.
• Demonstrate cultural competence and engage with diverse populations.
• Support departmental and organizational initiatives; perform other duties as assigned.

Skills

Leadership

Communication

Project management

CRM & customer data

MS Office

Education

High School Diploma or GED

Associate's Degree preferred

Tools

MS Office (Word, Excel, PowerPoint)

CRM software

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday - Friday 8am-4:30pm

WORK LOCATION

Gateway Plaza and as well as offsite clinics

KEY RESPONSIBILITIES

• Provide day-to-day leadership, guidance, and support to the Community Health Worker (CHW) team and departmental managers.
• Oversee daily operations, workflow, and service delivery to ensure program goals and client needs are met.
• Foster a positive and supportive team culture through strong leadership, emotional intelligence, empathy, and trust-building.
• Communicate clear expectations, provide ongoing coaching and feedback, and support staff performance and development.
• Train, mentor, and onboard Community Health Workers, including developing training materials and continuing education opportunities.
• Promote ongoing professional development and provide emotional support to team members.
• Serve as a liaison between Community Health Workers, clients, healthcare providers, community organizations, and other stakeholders.
• Coordinate with healthcare providers and community partners to ensure seamless and effective service delivery.
• Facilitate community outreach initiatives and strengthen community engagement efforts.
• Monitor program outcomes through data collection, analysis, reporting, and performance tracking.
• Identify opportunities for process improvement and support implementation of best practices.
• Demonstrate cultural competence and effectively engage with diverse populations and communities.
• Support departmental and organizational initiatives as needed.
• Perform other duties as assigned.

REQUIREMENTS

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 7-10 years of relevant experience.
• Previous leadership experience is preferred.
• Requires knowledge of applicable products and markets.
• Requires working proficiency in MS Office (Word, Excel, PowerPoint).
• Must be familiar with the software used to connect with customers and gather their information.