Community Health Worker-Team Lead-Clinical

Indiana University Health; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

Indiana University Health is seeking a seasoned leader to guide the Community Health Worker team across Gateway Plaza and offsite clinics. You will oversee daily operations, coach staff, and ensure high-quality service delivery to meet program goals and client needs.

The role requires 7–10 years of leadership experience, a High School Diploma or GED, and an Associate's Degree preferred. Strong Windows/MS Office proficiency is expected.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Requires 7–10 years of relevant leadership experience.
• Familiarity with MS Office (Word, Excel, PowerPoint) and customer data software.

Responsibilities

• Provide day-to-day leadership, guidance, and support to the Community Health Worker team and departmental managers.
• Oversee daily operations, workflow, and service delivery to meet program goals and client needs.
• Train, mentor, and onboard CHWs, including developing training materials and continuing education opportunities.
• Coordinate with healthcare providers and community partners to ensure seamless service delivery.
• Monitor program outcomes through data collection, analysis, and reporting; identify opportunities for improvement.

Skills

Leadership experience

Communication

Education

High School Diploma/GED

Associate's Degree preferred

Tools

MS Office

CRM software

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday – Friday 8am-4:30pm

WORK LOCATION

Gateway Plaza and as well as offsite clinics

Key Responsibilities

• Provide day-to-day leadership, guidance, and support to the Community Health Worker (CHW) team and departmental managers.
• Oversee daily operations, workflow, and service delivery to ensure program goals and client needs are met.
• Foster a positive and supportive team culture through strong leadership, emotional intelligence, empathy, and trust-building.
• Communicate clear expectations, provide ongoing coaching and feedback, and support staff performance and development.
• Train, mentor, and onboard Community Health Workers, including developing training materials and continuing education opportunities.
• Promote ongoing professional development and provide emotional support to team members.
• Serve as a liaison between Community Health Workers, clients, healthcare providers, community organizations, and other stakeholders.
• Coordinate with healthcare providers and community partners to ensure seamless and effective service delivery.
• Facilitate community outreach initiatives and strengthen community engagement efforts.
• Monitor program outcomes through data collection, analysis, reporting, and performance tracking.
• Identify opportunities for process improvement and support implementation of best practices.
• Demonstrate cultural competence and effectively engage with diverse populations and communities.
• Support departmental and organizational initiatives as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 7-10 years of relevant experience.
• Previous leadership experience is preferred.
• Requires knowledge of applicable products and markets.
• Requires working proficiency in MS Office (Word, Excel, PowerPoint).
• Must be familiar with the software used to connect with customers and gather their information.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.