Community Health Worker-Team Lead-Clinical

Indiana University Health System; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Counsel­

Wellness incentives

Job summary

Indiana University Health System seeks an experienced leader to supervise the Community Health Worker (CHW) team and departmental managers. You will oversee daily operations, ensure service quality, and promote staff development.

The role requires strong leadership and coaching skills, with proficiency in MS Office and experience with customer data software. Focused on collaboration and community engagement, the position is based in Indianapolis with on-site work.

Qualifications

• Must have strong leadership and team coaching abilities.
• Experience in managing health or community programs is a plus.
• Proficiency with MS Word, Excel, and PowerPoint required.

Responsibilities

• Provide day-to-day leadership and guidance to CHW team and managers.
• Oversee operations, workflow, and service delivery to meet goals.
• Foster positive team culture with emotional intelligence and trust.

Skills

Leadership

Team guidance

Communication

Coaching

Education

High School Diploma/GED

Associate's Degree (preferred)

Tools

MS Office

Customer data software

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday – Friday 8am-4:30pm

WORK LOCATION

Gateway Plaza and as well as offsite clinics

KEY RESPONSIBILITIES

• Provide day-to-day leadership, guidance, and support to the Community Health Worker (CHW) team and departmental managers.
• Oversee daily operations, workflow, and service delivery to ensure program goals and client needs are met.
• Foster a positive and supportive team culture through strong leadership, emotional intelligence, empathy, and trust-building.
• Communicate clear expectations, provide ongoing coaching and feedback, and support staff performance and development.
• Train, mentor, and onboard Community Health Workers, including developing training materials and continuing education opportunities.
• Promote ongoing professional development and provide emotional support to team members.
• Serve as a liaison between Community Health Workers, clients, healthcare providers, community organizations, and other stakeholders.
• Coordinate with healthcare providers and community partners to ensure seamless and effective service delivery.
• Facilitate community outreach initiatives and strengthen community engagement efforts.
• Monitor program outcomes through data collection, analysis, reporting, and performance tracking.
• Identify opportunities for process improvement and support implementation of best practices.
• Demonstrate cultural competence and effectively engage with diverse populations and communities.
• Support departmental and organizational initiatives as needed.
• Perform other duties as assigned.

REQUIREMENTS

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 7-10 years of relevant experience.
• Previous leadership experience is preferred.
• Requires knowledge of applicable products and markets.
• Requires working proficiency in MS Office (Word, Excel, PowerPoint).
• Must be familiar with the software used to connect with customers and gather their information.