Community Health Navigator – Cincinnati Area

Molina Healthcare; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Job summary

Molina Healthcare in Cincinnati seeks a Community Health Worker to support local member advocacy and connect vulnerable individuals with health care resources. You will act as a resource, using community knowledge to help members manage care and benefits.

Role involves field visits, collaboration with care teams, and outreach to maintain Medicaid eligibility and access to services; expect substantial local travel. Training will cover diverse populations and community resources.

Qualifications

• At least 1 year of health care experience with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid driver's license, reliable transportation and adequate auto insurance for travel.
• Ability to multi-task applications while speaking with members.
• Excellent customer service, organizational and time-management skills.
• Willingness to learn other lines of business and software systems.
• Excellent verbal and written communication; proficiency with Office software.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field (homes, shelters, provider offices).
• Empowers members by helping them navigate and maximize health plan benefits (appointments, transportation, prescriptions, follow-ups).
• Assists members in accessing social services such as housing, food, employment, etc.
• Provides outreach to locate and support disconnected members with special needs.
• Conducts research with available data to locate members Molina has been unable to contact.
• Participates in ongoing or project-based activities requiring extensive member outreach.
• Guides members to maintain Medicaid eligibility and other financial resources as appropriate.
• 50-80% local travel may be required.

Skills

Customer service

Time management

Verbal and written communication

Multi-tasking

Tools

Microsoft Office

Job description

Molina Healthcare in Cincinnati seeks a Community Health Worker to support local member advocacy and connect vulnerable individuals with health care resources. You will act as a resource, using community knowledge to help members manage care and benefits.

Role involves field visits, collaboration with care teams, and outreach to maintain Medicaid eligibility and access to services; expect substantial local travel. Training will cover diverse populations and community resources.