Community Health Navigator & Advocate (In-Home Visits)

Molina Healthcare, Inc.; Ohio; On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. seeks a Community Health Worker to advocate for members in the community, assisting with health care management and navigating benefits.

The role involves in-home or in-field visits, collaboration with care teams, and outreach to connect underserved populations with essential services. The position emphasizes non-clinical support, travel up to 80% locally, and a focus on helping members access resources and maintain coverage.

Qualifications

• 1 year of health care experience with underserved populations or equivalent combination of education/experience.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license and reliable transportation for travel.
• Ability to multitask while speaking with members.
• Excellent customer service and communication skills.
• Organizational and time-management skills.
• Willingness to learn other lines of business and software systems.

Responsibilities

• Advocate for and resource members to support health care needs.
• Collaborate with health care services team performing non-clinical paraprofessional duties in the field.
• Help members navigate health plan benefits and arrange transportation, appointments, and medication pickups.
• Assist members in accessing social services and community resources.
• Reach out to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members using databases and outreach.
• Participate in ongoing or project-based member outreach activities, telephonically or in-person.
• Guide members to maintain Medicaid eligibility and other financial resources.
• Local travel 50-80% may be required.

Skills

Health care experience

CHW certification

Driver's license

Communication skills

Time-management

Microsoft Office

Multitasking

Customer service

Organizational skills

Willingness to learn

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. seeks a Community Health Worker to advocate for members in the community, assisting with health care management and navigating benefits.

The role involves in-home or in-field visits, collaboration with care teams, and outreach to connect underserved populations with essential services. The position emphasizes non-clinical support, travel up to 80% locally, and a focus on helping members access resources and maintain coverage.