Community Health Navigator & Advocate

Molina Healthcare, Inc.; West Jefferson (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy. The role involves engaging with vulnerable members, guiding them to navigate health plan benefits, and connecting them with social resources in their Ohio communities.

You will travel locally (50-80%) to meet members at homes, shelters, and provider offices, perform non-clinical paraprofessional duties, and contribute to strategies that improve quality and cost-effective care.

Qualifications

• At least 1 year of health care experience, preferably with underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver’s license with reliable transportation for job travel.
• Ability to multi-task applications while speaking with members.
• Excellent customer service, organization, and time-management skills.
• Ability to learn other programs and software systems.
• Excellent verbal and written communication; proficient with Microsoft Office.

Responsibilities

• Engages with members as an advocate and resource to support health care needs.
• Collaborates with health care services team with non-clinical duties in the field.
• Helps members navigate benefits, schedule appointments, and arrange transportation.
• Assists members in accessing social services and community resources.
• Outreach to locate disconnected members with special needs.
• Conducts outreach and research to locate members for contact.
• Participates in outreach activities, telephonic or face-to-face.
• Guides members to maintain Medicaid eligibility and financial resources.
• May require 50-80% local travel depending on requirements.

Skills

Health care experience

Driver's license

Customer service

Organizational skills

Time management

Communication skills

Multi-tasking

Software familiarity

Education

CHW certification

CMA certification

MS Office proficiency

Tools

MS Office

Job description

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy. The role involves engaging with vulnerable members, guiding them to navigate health plan benefits, and connecting them with social resources in their Ohio communities.

You will travel locally (50-80%) to meet members at homes, shelters, and provider offices, perform non-clinical paraprofessional duties, and contribute to strategies that improve quality and cost-effective care.