Community Growth & Outreach Specialist (Medicare)

Oak Street Health, part of CVS Health; El Mirage (AZ); Hybrid; USD 25,000 - 49,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits

Job summary

Oak Street Health in Phoenix, AZ is seeking a Patient Growth Specialist (Outreach Executive I) to connect Medicare-eligible seniors with our care model. You will lead local outreach, build trust, and expand our patient base through events, referrals, and targeted outreach.

This role requires English and Spanish fluency, 2+ years in sales or healthcare, strong communication, and weekend availability. The position is 60% field-based and 40% clinic-based, with a competitive hourly pay and a $2,000

Qualifications

• 2+ years in Sales or Healthcare environments.
• Must be fluent in English and Spanish languages.
• Proven ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills with a professional phone presence.
• Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.
• Must have a valid driver’s license and reliable transportation. Note: This role is 60% field-based and 40% clinic-based.
• Flexibility to work weekends for community events and patient engagement.
• US work authorization

Responsibilities

• Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community.
• Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
• Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline.
• Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
• Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.
• Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
• Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care.
• Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
• Maintain consistent touchpoints with prospects to foster trust and long-term community presence.

Skills

Sales experience

Bilingual English/Spanish

Cold calling

CRM/EMR familiarity

Communication skills

Tools

CRM/EMR software

Job description

Oak Street Health in Phoenix, AZ is seeking a Patient Growth Specialist (Outreach Executive I) to connect Medicare-eligible seniors with our care model. You will lead local outreach, build trust, and expand our patient base through events, referrals, and targeted outreach.

This role requires English and Spanish fluency, 2+ years in sales or healthcare, strong communication, and weekend availability. The position is 60% field-based and 40% clinic-based, with a competitive hourly pay and a $2,000