Community Front Desk & Concierge Specialist

Benchmark Senior Living; Hamden (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Benchmark Senior Living is seeking a Community Receptionist to serve as the information hub for residents, families, staff and visitors. You will greet guests, answer questions, route calls, and assist with basic clerical tasks while supporting daily administrative operations at the community.

The role requires strong telephone skills, solid computer proficiency (Word, Excel, email), and a professional, friendly demeanor to ensure a welcoming environment for all callers and visitors.

Qualifications

• High school diploma or equivalent preferred.
• Expert knowledge of telephone system and ability to teach others.
• Proficient computer skills: word processing, email, internet, Excel.

Responsibilities

• Greet visitors and answer questions in a courteous manner.
• Manage phone calls and forward inquiries to Marketing or designee.
• Assist with clerical work for all departments.
• Coordinate resident and guest services, concierge tasks.

Skills

Telephone system expertise

Computer skills (Word, Email, Internet

Verbal communication skills

Awareness of daily activities

Education

High school diploma or equivalent

Job description

Benchmark Senior Living is seeking a Community Receptionist to serve as the information hub for residents, families, staff and visitors. You will greet guests, answer questions, route calls, and assist with basic clerical tasks while supporting daily administrative operations at the community.

The role requires strong telephone skills, solid computer proficiency (Word, Excel, email), and a professional, friendly demeanor to ensure a welcoming environment for all callers and visitors.