Community Experience Specialist

Regus Management Group, LLC; Hartford (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K program

Health care

Annual bonus

Job summary

IWG seeks a Community Associate to support a busy center, helping customers across industries with administrative and service needs so they can focus on running their business.

You’ll greet clients, assist with Wi-Fi inquiries, manage packages, set up projectors, organize events, and ensure accurate invoicing while keeping services properly charged. Strong multitasking and MS Office proficiency are essential.

Qualifications

• Ideally 1+ years of customer service experience.
• Ability to manage multiple tasks while delivering excellent service.
• Comfort with using MS Office and basic IT equipment.
• Positive, enthusiastic, and adaptable to changing situations.

Responsibilities

• Assist customers with inquiries and requests to ensure a smooth center experience.
• Help with setup needs (Wi‑Fi codes, projectors, directions) and coordinate with other teams.
• Organize events and coordinate posters and invitations for networking events.
• Ensure services are charged and invoices are accurate; follow up with customers as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

MS Office

Tools

MS Office

Job description

IWG seeks a Community Associate to support a busy center, helping customers across industries with administrative and service needs so they can focus on running their business.

You’ll greet clients, assist with Wi-Fi inquiries, manage packages, set up projectors, organize events, and ensure accurate invoicing while keeping services properly charged. Strong multitasking and MS Office proficiency are essential.