Community Experience Coordinator

Regus Management Group, LLC; Detroit (MI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with match

Health care

Bonus plan

Job summary

IWG's Community Associate role focuses on supporting center operations and delivering excellent customer service. You will assist customers with inquiries, WiFi codes, packages, directions, and equipment setup, while ensuring accurate billing and ticketing.

The position emphasizes a welcoming, organized environment within the center. As part of daily duties, you will balance multiple tasks, assist with event planning, and maintain smooth day-to-day operations in a busy workspace, contributing to

Qualifications

• 1+ years of customer service experience
• Able to use MS Office and basic IT equipment
• Excellent communication and interpersonal skills

Responsibilities

• Greet and assist customers with inquiries and requests
• Help customers with WiFi codes, directions, packages, and meeting setup
• Ensure services are billed correctly and tickets are created for issues
• Support center operations and keep common areas organized
• Coordinate with Community Manager on events and postings

Skills

Customer service

MS Office

Communication

Multitasking

Job description

IWG's Community Associate role focuses on supporting center operations and delivering excellent customer service. You will assist customers with inquiries, WiFi codes, packages, directions, and equipment setup, while ensuring accurate billing and ticketing.

The position emphasizes a welcoming, organized environment within the center. As part of daily duties, you will balance multiple tasks, assist with event planning, and maintain smooth day-to-day operations in a busy workspace, contributing to