Community Associate & Center Experience Lead

IWG plc; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 company holidays

401(k) with company match

Health coverage for full-time team

Quarterly bonus plan

Training and development

Professional workplace

Job summary

IWG plc in Minneapolis, MN is seeking a Community Associate to maintain a welcoming center, support customers, and manage daily operations. You will collaborate with new and existing clients across industries, help with center setup, and coordinate events to promote networking and community growth.

The role emphasizes multitasking, strong communication, and hands-on support of clients, while ensuring service quality and accurate billing. A friendly, proactive mindset is essential.

Qualifications

• 1+ years of customer service experience
• Ability to manage multiple tasks and priorities
• Experience using MS Office and basic IT equipment

Responsibilities

• Assist customers in the center with daily operations and inquiries
• Set up equipment and Wi‑Fi, direct customers to meeting spaces
• Coordinate events and networking activities for the center
• Process service requests and ensure accurate invoicing and ticketing

Skills

Customer service

MS Office

Communication

Problem solving

Tools

MS Office

Job description

IWG plc in Minneapolis, MN is seeking a Community Associate to maintain a welcoming center, support customers, and manage daily operations. You will collaborate with new and existing clients across industries, help with center setup, and coordinate events to promote networking and community growth.

The role emphasizes multitasking, strong communication, and hands-on support of clients, while ensuring service quality and accurate billing. A friendly, proactive mindset is essential.