Community Engagement & Membership Specialist

YMCA of Greater San Antonio; San Antonio (TX); Hybrid; USD 26,000 - 38,000; Part time

Job summary

Davis Scott Family YMCA is seeking a Membership Representative in San Antonio, TX to welcome members, promote memberships, and ensure clean, organized lobby areas. You will respond to member needs, process memberships, and provide friendly front-desk service.

Requirements include a high school diploma or GED, and a preference for at least 6 months of customer service or sales experience. Proficiency with typing and MS Office, plus ActiveNet, is expected within 30–60 days.

Qualifications

• Requires a minimum of a High School Diploma or GED.
• Prefer 6 months customer service, sales, or related experience.
• Certifications due within the first week: Redwoods Bloodborne Pathogens and Hazardous Communications.
• Certifications due within the first 60 days: CPR, First Aid, AED, and Emergency Oxygen.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must be able to word process at 45 wpm and have working knowledge of Microsoft Office Suite.
• Must become proficient within 30 days in the use of ActiveNet.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Provides administrative support to the membership desk by: accurately inputting new memberships, looking up accounts and account information, inputting scholarship-subsidies/3 rd -party billing and, entering data for adjustments to accounts as authorized.
• Keeps informed of all branch activities & schedules in order to provide exceptional member service.
• Accepts donations and Y Partners Campaign contributions, manages and balances a daily till, secures change for cash box, and process end of shift controls for review/audit.
• Perform other duties as assigned by supervisor.

Skills

Interpersonal skills

Problem solving

Communication

Diversity awareness

Typing 45 wpm

Education

High School Diploma or GED

Tools

ActiveNet

Microsoft Office

Job description

Davis Scott Family YMCA is seeking a Membership Representative in San Antonio, TX to welcome members, promote memberships, and ensure clean, organized lobby areas. You will respond to member needs, process memberships, and provide friendly front-desk service.

Requirements include a high school diploma or GED, and a preference for at least 6 months of customer service or sales experience. Proficiency with typing and MS Office, plus ActiveNet, is expected within 30–60 days.