Community Doula Navigator — Flexible Hours & Training

Malama Health; Memphis (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Training opportunities

Startup environment

Equal opportunity employer

Job summary

Malama Health is seeking Community-Based Doulas to serve members as Doula Navigators, bridging providers and patients to ensure policies and care protocols are followed. You will work in a fast-growing healthcare tech startup focused on maternal health outcomes and equity.

You will deliver care management, coordinate services with health plans, and use evidence-based communication to empower patients while learning new tech tools and workflows.

Qualifications

• Certified birth doula required or willing to complete Malama-sponsored training (birth doula training, CPR, etc).
• Lactation certification preferred (CLC/CLE or equivalent); IBCLC not required.
• Fluent in English (written and verbal) and bilingual in Spanish.
• Located in Tennessee.
• Proficient with Google Workspace, Notion, Slack, and Zoom.

Responsibilities

• Deliver Care Management to meet patient needs via phone, SMS, video, or in-person visits; assist with appointments and referrals.
• Coordinate care services and referrals with health plans and care teams to drive services to completion.
• Communicate to empower patient learning using motivational interviewing, trauma-informed care, and harm reduction.

Skills

Bilingual EN/ES

Care coordination

Empathy

Communication

Team player

Tools

Google Workspace

Notion

Slack

Zoom

Job description

Malama Health is seeking Community-Based Doulas to serve members as Doula Navigators, bridging providers and patients to ensure policies and care protocols are followed. You will work in a fast-growing healthcare tech startup focused on maternal health outcomes and equity.

You will deliver care management, coordinate services with health plans, and use evidence-based communication to empower patients while learning new tech tools and workflows.