Community Concierge & Security Lead

KW Property Management LLC; North Palm Beach (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

KW Property Management & Consulting seeks a full-time guest services associate to greet residents and visitors, enforce check-in policies, and coordinate with the office to keep owner records up to date. The role emphasizes excellent customer service, security awareness, and strong communication skills.

Qualified candidates have a high school diploma or GED, basic computer skills, and at least six months of related experience.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks and must demonstrate organizational and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred, hospitality background advantageous.
• Previous hospitality experience is highly preferred.

Responsibilities

• Greet all guests in a standing upright position and maintain high-quality customer service.
• Monitor and authorize entrance/exit to guard against theft and ensure premises security.
• Coordinate with office staff to update all unit owner information in the database.
• Use professional phone etiquette for all residents and calls.
• Report policy violations and emergencies to the appropriate supervisor.
• Maintain key control system; ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies.
• Write reports of daily activities and irregularities.
• Report maintenance items such as lights, leaks, or damaged equipment to the Association office.

Skills

MS Office

Team Player

Detail Oriented

Bilingual English/Spanish

Education

High School diploma or GED

Some college preferred

Job description

KW Property Management & Consulting seeks a full-time guest services associate to greet residents and visitors, enforce check-in policies, and coordinate with the office to keep owner records up to date. The role emphasizes excellent customer service, security awareness, and strong communication skills.

Qualified candidates have a high school diploma or GED, basic computer skills, and at least six months of related experience.