Resident Experience Concierge

KW Property Management LLC; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management LLC seeks a Resident Service Coordinator to greet residents and guests, oversee security, manage records, and coordinate with staff. The role emphasizes customer service, clear communication, and meticulous documentation in a high-rise community.

The position requires a high school diploma or GED (some college preferred), familiarity with computer software, and at least six months of related experience. A valid driver’s license is required.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver's License

Responsibilities

• Greet all guests in a standing upright position as they enter the community providing high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office staff to update unit owner information in the computer database.
• Use professional phone etiquette for all calls and maintain clear communication.
• Report violations of Rules and Regulations and document incidents for follow-up.
• Maintain key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call authorities in emergencies and coordinate with responders as needed.
• Prepare daily activity and irregularity reports, and document maintenance needs.
• Track violations and assist in compliance and enforcement actions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Driver's license

Education

High school diploma or GED

Some college

Tools

Computer software

Job description

KW Property Management LLC seeks a Resident Service Coordinator to greet residents and guests, oversee security, manage records, and coordinate with staff. The role emphasizes customer service, clear communication, and meticulous documentation in a high-rise community.

The position requires a high school diploma or GED (some college preferred), familiarity with computer software, and at least six months of related experience. A valid driver’s license is required.