Community Concierge: Front Desk & Guest Experience

Commonwealth Senior Living at South Boston; Onancock (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Hireology in Onancock, VA is hiring a full-time Concierge to greet guests, manage sign-in, answer calls and direct visitors. The role supports the Community Leadership Team and provides warmth and information about services and resident resources.

The position requires strong customer service, clear communication, and comfort with a multi-line phone system. Benefits include medical/dental/vision, life insurance, 401(k), PTO, and more.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Skills

Customer service

Communication skills

English language

Multiline telephone handling

Confidentiality

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Hireology in Onancock, VA is hiring a full-time Concierge to greet guests, manage sign-in, answer calls and direct visitors. The role supports the Community Leadership Team and provides warmth and information about services and resident resources.

The position requires strong customer service, clear communication, and comfort with a multi-line phone system. Benefits include medical/dental/vision, life insurance, 401(k), PTO, and more.