Lead Concierge (M-F, 8am-4pm)

Comstock Companies; Reston (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock Companies seeks a concierge to deliver exceptional hospitality for our residents in Reston, VA. You will greet guests, manage inquiries, and provide personalized assistance to ensure a superior living experience.

The ideal candidate has a strong customer service background, is able to work weekends and holidays, and is proficient with Microsoft Office. This on-site role emphasizes reliability, integrity, and a proactive, residents-first attitude.

Qualifications

• High School Diploma or equivalent (GED)
• 1 year of concierge or high-end customer service experience preferred
• Must be able to work weekends and holidays
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Outgoing personality with the ability to relate to diverse groups
• Strong problem-solving and communication skills
• Self-motivated, energetic, and reliable
• Ability to multitask and maintain attention to detail

Responsibilities

• ProvideClass A customer service and build rapport with tenants
• Greet visitors, tenants, guests, and prospects
• Keep reception area tidy and equipped with supplies
• Respond to tenant questions and complaints promptly
• Control access by verifying authorized individuals
• Answer calls and direct to appropriate destination
• Coordinate reservations for amenities and loading areas
• Perform daily building walks and address maintenance items
• Work scheduled shifts and adapt to needs
• Perform other duties as needed

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Microsoft Office

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit.

Key Responsibilities

• Provide Class "A" customer service - Building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Work scheduled shifts
• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience is preferred
• Must be able to work weekends
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team establishing good working relationships with others
• Ability to multitask and prioritize tasks with a strong attention to detail
• Self-directed and able to work independently, with minimal supervision

Compensation

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration
• Note benefits vary depending on the function of your role

Virginia Compensation Range: $22 USD - $25 USD