Concierge

Commonwealth Senior Living; Onancock (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Commonwealth Senior Living in Onancock, VA is seeking a friendly Concierge to welcome guests, assist residents and manage front-desk operations. You will answer calls, help guests find rooms, and coordinate information with staff to ensure comfort and safety.

Full-time position with a comprehensive benefits package. Strong communication, basic computer skills and a genuine interest in helping the geriatric population are essential.

Qualifications

• Must read, write, speak and understand English.
• Prior experience working with the public is preferred.
• Basic computer skills are preferred.
• Comfort with a multi-line telephone system and message taking.
• Good physical and mental health; PPD screening required.
• Interest in people, especially the geriatric population.
• Ability to work without close supervision and follow instructions.
• Ability to communicate with all levels of staff and visitors.
• Willingness to perform non-professional duties.

Responsibilities

• Receive guests and sign them in; assist visitors to resident rooms.
• Answer telephones, take messages, and forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Prepare memos, correspondence and other documents as requested.
• Sort mail and distribute to mailboxes, residents and departments.
• Maintain a warm, personal, professional front-desk environment.
• Maintain confidentiality of resident information; protect rights.
• Provide tours and community information to families/prospective residents.
• Keep front desk and lobby neat and organized.
• Perform other duties as assigned by Business Office Manager or Executive Director.

Skills

English language proficiency

Public interaction

Basic computer skills

Multi-line telephone handling

Good health; screening

People-oriented; geriatric interest

Independent work

Clear communication with staff

Confidentiality

Education

High school diploma or equivalent

Job description

Pay range: $16-$20 per hour.

Check this out! Wednesdays just got a whole lot more exciting because we're bringing you Walk-In-Wednesday! Stop by our community to explore the many new and exciting, in-demand careers with representatives from each department in one location.

When: Every Wednesday from 10am-12pm

Location: 23610 North St. Onancock, VA

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Full-time associates are eligible for a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability options
• 401(k) retirement savings plan
• Paid time off
• Employee assistance program
• Additional voluntary benefits

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Culture Ambassador

• Models the core values of the company:
• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It's Our Responsibility
• We Take Ownership and Add Value
• We are Respectful
• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.