Community Concierge & Events Coordinator

IWG plc; Costa Mesa (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401K with company match

Health care

Paid time off

11 paid company holidays

Bonus program

Training & development

Business casual attire

Job summary

IWG seeks a friendly Community Associate to support guests and members at the Costa Mesa center. You will handle a variety of customer requests, from basic inquiries to event support, ensuring smooth daily operations and a welcoming environment.

You’ll manage tasks such as invoicing, room setup, and scheduling, working with the Community Manager on events while maintaining a tidy and efficient workspace.

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication and relationship-building skills.
• Comfort with MS Office and basic IT equipment.
• Legally eligible to work in the U.S. and at least 18 years old.

Responsibilities

• Assist customers with onboarding and day-to-day inquiries.
• Handle tasks like WiFi code changes, package status, directions, and room setup.
• Process invoices and ensure services are correctly charged.
• Open service tickets for room issues and coordinate with the Community Manager.

Skills

Customer service

Communication

MS Office

Problem solving

Tools

MS Office

Job description

IWG seeks a friendly Community Associate to support guests and members at the Costa Mesa center. You will handle a variety of customer requests, from basic inquiries to event support, ensuring smooth daily operations and a welcoming environment.

You’ll manage tasks such as invoicing, room setup, and scheduling, working with the Community Manager on events while maintaining a tidy and efficient workspace.