Community Case Manager & Housing Support Specialist

Acacia Network; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Vacation days and paid holidays

Equal Opportunity Employer

Job summary

Acacia Network in New York seeks a dedicated case management professional to support clients with daily living skills, entitlements assistance, and community referrals within our comprehensive program.

You will complete assessments, maintain accurate health records, and coordinate with housing and social services while delivering culturally competent services to diverse client populations. This role demands strong organization and interpersonal skills.

Qualifications

• 2+ years previous relevant experience in a Mental or Behavioral Health environment.
• Bachelor’s Degree preferred.
• Associate degree with relevant experience.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

Responsibilities

• Provide person-centered case management, daily living skills training, entitlements assistance, and other services per identified areas of need, to clients.
• Complete and maintain initial and ongoing assessments of clients’ behavioral health and medical needs.
• Maintain 100% compliance in electronic health record documentation per Acacia and regulatory standards for assigned clients.
• Provide referrals to services (medical, mental health, Care Coordination, Vocational/educational, substance abuse, etc.) for clients.
• Facilitate individual and group collaborative on Housing Stability/maintenance, wellness, and recreational topics.
• Provide onsite crisis intervention.
• Educate participants with respect to Daily Living Skills, good housekeeping and home safety practices, budgeting, recovery-based services, etc.
• Work collaboratively with fellow team members, program management, and other Acacia division staff, to continuously provide quality services and activities for clients.
• Maintains appropriate documentation of all the tenant contacts in AWARDS, eCOMPAS, DOHMH LOS, HRA PACT, DHS, and other reporting systems.
• Documents bi-weekly progress notes in the participants charts; documents service plans, both initial and review, timely and consistently.
• Complete annual client rent calculations and document changes to client income; address any issues arising with entitlements timely.
• Monitor client arrears status: developing plans for repayment to be integrated into client service planning.
• Conducts home visits to monitor and assess clients’ compliance with the rules and regulations of the program, and to assess the need for referral to support services.
• Complete all monthly reporting requirements to ensure compliance with the parameters of the program.
• Compile and complete service plans and update service plans as required by regulation with tenant income.

Skills

Case management

Microsoft Office

Foothold AWARDS

Communication skills

Interpersonal skills

Education

Bachelor's degree preferred

Associate degree with relevant experience

Tools

AWARDS system

eCOMPAS

DOHMH LOS

HRA PACT

DHS reporting

Job description

Acacia Network in New York seeks a dedicated case management professional to support clients with daily living skills, entitlements assistance, and community referrals within our comprehensive program.

You will complete assessments, maintain accurate health records, and coordinate with housing and social services while delivering culturally competent services to diverse client populations. This role demands strong organization and interpersonal skills.