Program Assistant

Acacia Network; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Vacation days and paid holidays

Equal Opportunity Employer

Job summary

Acacia Network in New York seeks a dedicated case management professional to support clients with daily living skills, entitlements assistance, and community referrals within our comprehensive program.

You will complete assessments, maintain accurate health records, and coordinate with housing and social services while delivering culturally competent services to diverse client populations. This role demands strong organization and interpersonal skills.

Qualifications

• 2+ years previous relevant experience in a Mental or Behavioral Health environment.
• Bachelor’s Degree preferred.
• Associate degree with relevant experience.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

Responsibilities

• Provide person-centered case management, daily living skills training, entitlements assistance, and other services per identified areas of need, to clients.
• Complete and maintain initial and ongoing assessments of clients’ behavioral health and medical needs.
• Maintain 100% compliance in electronic health record documentation per Acacia and regulatory standards for assigned clients.
• Provide referrals to services (medical, mental health, Care Coordination, Vocational/educational, substance abuse, etc.) for clients.
• Facilitate individual and group collaborative on Housing Stability/maintenance, wellness, and recreational topics.
• Provide onsite crisis intervention.
• Educate participants with respect to Daily Living Skills, good housekeeping and home safety practices, budgeting, recovery-based services, etc.
• Work collaboratively with fellow team members, program management, and other Acacia division staff, to continuously provide quality services and activities for clients.
• Maintains appropriate documentation of all the tenant contacts in AWARDS, eCOMPAS, DOHMH LOS, HRA PACT, DHS, and other reporting systems.
• Documents bi-weekly progress notes in the participants charts; documents service plans, both initial and review, timely and consistently.
• Complete annual client rent calculations and document changes to client income; address any issues arising with entitlements timely.
• Monitor client arrears status: developing plans for repayment to be integrated into client service planning.
• Conducts home visits to monitor and assess clients’ compliance with the rules and regulations of the program, and to assess the need for referral to support services.
• Complete all monthly reporting requirements to ensure compliance with the parameters of the program.
• Compile and complete service plans and update service plans as required by regulation with tenant income.

Skills

Case management

Microsoft Office

Foothold AWARDS

Communication skills

Interpersonal skills

Education

Bachelor's degree preferred

Associate degree with relevant experience

Tools

AWARDS system

eCOMPAS

DOHMH LOS

HRA PACT

DHS reporting

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

Provides direct case management to clients and documentation thereof, to assist clients with the activities of daily living, increasing their ability to live successfully in the community. Strong computer skills in Microsoft Office (Word, Excel) and Foothold AWARDS system, required.

KEY ESSENTIAL:

• Provide person-centered case management, daily living skills training, entitlements assistance, and other services per identified areas of need, to clients.
• Complete and maintain initial and ongoing assessments of clients’ behavioral health and medical needs.
• Maintain 100% compliance in electronic health record documentation per Acacia and regulatory standards for assigned clients.
• Provide referrals to services (medical, mental health, Care Coordination, Vocational/educational, substance abuse, etc.) for clients.
• Facilitate individual and group collaborative on Housing Stability/maintenance, wellness, and recreational topics.
• Provide onsite crisis intervention.
• Educate participants with respect to Daily Living Skills, good housekeeping and home safety practices, budgeting, recovery-based services, etc.
• Work collaboratively with fellow team members, program management, and other Acacia division staff, to continuously provide quality services and activities for clients.
• Maintains appropriate documentation of all the tenant contacts in AWARDS, eCOMPAS, DOHMH LOS, HRA PACT, DHS, and other reporting systems.
• Documents bi-weekly progress notes in the participants charts; documents service plans, both initial and review, timely and consistently.
• Complete annual client rent calculations and document changes to client income; address any issues arising with entitlements timely.
• Monitor client arrears status: developing plans for repayment to be integrated into client service planning.
• Conducts home visits to monitor and assess clients’ compliance with the rules and regulations of the program, and to assess the need for referral to support services.
• Complete all monthly reporting requirements to ensure compliance with the parameters of the program.
• Compile and complete service plans and update service plans as required by regulation with tenant income.

REQUIREMENTS:

• Bachelor’s Degree preferred.
• Associate degree required with a combination of relevant experience to client population.
• 2+ years previous relevant experience in a Mental or Behavioral Health environment required.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.