Advanced Medical Support & Care Coordination Assistant

US-Department-of-Veterans-Affair; Spokane (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Spokane is seeking an Advanced Medical Support Assistant (AMSA). The AMSA serves as a liaison between patients, nursing staff, medical staff, and external agencies to ensure smooth access to care.

The role requires experience in healthcare administration, strong communication, and ability to schedule, relay messages, greet patients, and support clinical staff in a high-volume setting. VA Handbook standards apply.

Qualifications

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
• Education: High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education.

Responsibilities

• Answer phones, greet patients, relay messages to appropriate medical staff.
• Schedule appointments and interpret/verify provider orders in accordance with VHA scheduling guidelines.
• Serve as liaison between patients, nursing staff, medical staff, outside agencies and VA Medical Centers.
• Assist in coordinating access to care and patient flow.

Skills

Advanced health care process knowledge

Interdisciplinary coordination

Medical terminology proficiency

Collaboration with clinicians

Prioritization and organization

Effective communication (written/oral)

Education

High school diploma / GED / state proficiency certificate

Job description

The U.S. Department of Veterans Affairs in Spokane is seeking an Advanced Medical Support Assistant (AMSA). The AMSA serves as a liaison between patients, nursing staff, medical staff, and external agencies to ensure smooth access to care.

The role requires experience in healthcare administration, strong communication, and ability to schedule, relay messages, greet patients, and support clinical staff in a high-volume setting. VA Handbook standards apply.