Community Banker I: Trusted Advisor & Teller

Nicolet National Bank; Eden Prairie (MN); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

PTO & 11 1/2 Paid Holidays

Résumé du poste

Nicolet National Bank is seeking a frontline Universal Banker I to drive new customer acquisition and strengthen existing relationships across branch channels in Minnesota. You will provide teller services, deliver exceptional service, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists.

The role emphasizes accurate cash handling, compliance, and a willingness to support community banking objectives while collaborating with team members to meet

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash-handling and customer-service experience required.
• Strong customer‑service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash-handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.

Responsabilités

• Provide welcoming and professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; escalation or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
• Maintain proper cash handling, dual-control procedures, balancing routines, and vault/ATM support as assigned.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
• Educate customers on digital tools such as mobile banking, online banking, and e-statements.
• Support achievement of branch sales and referral goals through disciplined engagement and follow-up.

Connaissances

Customer service

Communication

Interpersonal skills

Accuracy

Cash-handling

Multi-tasking

MS Office & digital tools

Formation

High school diploma or equivalent

Outils

Banking systems

Digital platforms

Microsoft Office

Description du poste

Nicolet National Bank is seeking a frontline Universal Banker I to drive new customer acquisition and strengthen existing relationships across branch channels in Minnesota. You will provide teller services, deliver exceptional service, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists.

The role emphasizes accurate cash handling, compliance, and a willingness to support community banking objectives while collaborating with team members to meet