Community Banking Pro: Universal Banker I

Nicolet National Bank; Dubuque (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid time off & holidays

Job summary

Nicolet National Bank in the United States is seeking a Universal Banker I to provide efficient teller services and deliver strong customer service across channels. You will educate customers on digital tools and proactively identify financial needs to recommend solutions while supporting referrals to Personal Bankers and lending specialists.

You will help sustain branch performance through relationship building, accurate operations, compliance, and team collaboration, contributing to local

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash handling and customer service experience.
• Banking or retail financial services experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Accurate with attention to detail and cash handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products and digital tools.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with banking systems and Microsoft Office.

Responsibilities

• Provide welcoming service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations and offer solutions.
• Process deposits, withdrawals, loan payments, and transfers accurately.
• Refer opportunities to Personal Bankers or lending specialists.
• Educate customers on digital tools like mobile and online banking.
• Resolve routine service inquiries and escalate complex issues.
• Adhere to security, regulatory, and risk-management standards.
• Collaborate with team and participate in community engagement.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Attention to detail

Digital tools familiarity

Banking systems

Microsoft Office

Education

High school diploma or equivalent

Tools

Banking systems

Microsoft Office

Digital banking tools

Job description

Nicolet National Bank in the United States is seeking a Universal Banker I to provide efficient teller services and deliver strong customer service across channels. You will educate customers on digital tools and proactively identify financial needs to recommend solutions while supporting referrals to Personal Bankers and lending specialists.

You will help sustain branch performance through relationship building, accurate operations, compliance, and team collaboration, contributing to local